This website is provided and operated by Neo Design. We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you.
We will not share your information with 3rd party.
We may collect and store the following personal information about you:
– certain information required to book on the Site (including title, first and last name, telephone number, email address and invoice address);
– details of any requests for Products you make through the Site; and
– other information you generate as a result of Site interactions.
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided.
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result also in disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the social media sites, including Facebook, Twitter, Pinterest & Google Plus, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Use of Personal Information
Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested. By using our Site and providing your personal information, you agree that we may use your personal information in order to:
– administer the Site;
– process your order(s), including dispatch, payment and returns (if applicable);
– collect payment for any Products we provide to you;
– make general improvements to our Site and the Products we offer;
– analyse how customers are making use of the Site;
– resolve disputes and troubleshoot problems;
– enable third parties to carry out technical, logistical or other functions on our behalf;
– prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and
– notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).
Sharing Personal Information
Credit or debit card payments will be collected by Stripe. In order for payments to be processed you may need to provide some necessary details to our payment processor. We will tell you about this at the point we collect that information on the Site.
We may also share your personal information with:
– other companies we have instructed to provide services or goods for us;
– law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
– other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
Links to and from other websites
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
Security and Storage of Personal Information
Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us.
Last updated: 17-01-2018